Customer Experience

Customer Awards

2019 Pinnacle Award Winners

Each year, Applied Systems presents the Pinnacle Award – our highest customer honor – to a select group of Applied Systems customers. The Pinnacle Award recognizes Applied Systems' customers for their partnership with our company and their use of Applied software in a visionary manner, with proven and tangible results that have significantly contributed to their business success and the insurance industry.


BHIB is an independent and multi-award winning commercial insurance broker in the United Kingdom. They hold the prestigious Chartered Insurance Institute (CII) status that recognises their commitment to the highest standards of excellence and professionalism towards their customers. BHIB ranks among the top 100 UK brokers and are also a founding member of Brokerbility, an exclusive club for independent commercial brokers. As a lighthouse account for Applied’s introduction of Applied Epic to the UK market, BHIB was one of the first brokerages to go live on Applied Epic and the Applied Digital Broker in the UK. Today, more than 170 BHIB employees across four offices, leveraging Applied Epic, Applied CSR24, Applied Mobile and MobileInsured to deliver a truly one of a kind complete digital experience for their customers

Gannon Associates

Gannon Associates, based in Towanda, Pennsylvania, has 12 office locations across Pennsylvania, New York with a service area covering all surrounding states. They rely on the use of innovative technology to deliver on their promise of providing never-ending improvements and highest-quality customer service. As a true digital agency they have adopted EpicCloud to gain a single view of the customer across their multiple office locations allowing them to easily identify new sales opportunities and more effectively service their customers. They also leverage Applied CSR24, Applied Mobile, MobileInsured and Applied Analytics to deliver a complete digital experience for their staff and their customers.

Munn Insurance

Munn Insurance, one of the largest insurance brokers in Atlantic Canada, is a recognized in the Canadian insurance market for their focus on leveraging innovative technology to better enable organizational performance and more effectively service their clients. To deliver a world class insurance experience, Munn has become a digital brokerage adopting EpicCloud and the full suite of Applied Ratings products. Through their innovative use of these products they received the Canadian Centre of Study for Insurance Operations, CSIO, Technology Leader Award for achieving 100% on their Technology Scorecard assessment.

PayneWest Insurance

PayneWest Insurance is #31 on the Business Insurance Top 100 U.S. Brokers list, and #17 on Insurance Journal’s Top 100 Property/Casualty Agencies. Based in Montana, PayneWest has more than 760 colleagues across its 30 locations in Montana, Idaho, Oregon and Washington. As a leading digital agency PayneWest relies on EpicCloud, to provide a complete view of their clients and prospects across their P&C and Benefits business divisions to access and act upon – regardless of office, role, time or location. In 2018 PayneWest began using Applied Benefits, to continue to scale its benefits business. They also leverage Applied CSR24, Applied Mobile and MobileInsured to deliver a complete digital experience for their colleagues and their clients.

Pekin Insurance

In business since 1921, Pekin Insurance is one of the nation’s most successful insurance providers. Based in Pekin, Illinois the company has combined assets of $2 billion, with more than 800 employees serving their growing agency force of over 1,500 agencies, and 8,500 independent agents. Pekin is the model of a “digital insurer” leveraging the full suite of IVANS servicing and distribution products. They currently download personal lines and commercial lines-of-business, plus claims download, commission statements and ACORD eDocs and messages for servicing. They also participate in IVANS Rating and Markets to enhance their distribution. Pekin’s digital transformation initiatives have driven a more than 80% agency adoption, of their automated servicing and distribution offerings.

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